Our Reviews

Excellent service, prompt, professional and polite. From appointment to explaining my service needs the experience was stellar. We bought are SUV here and will continue to use Jones for all are vehicle needs. Thank you!

Everything was buttoned up and was an excellent experience overall. The team was thorough and helpful.

On time. Clean waiting area.

My truck's appointment was scheduled online for July 8th. I brought it in at 8:30 am on the 8th. My truck ended up being finished on July 9th around noon. I understand things can get backed up with other work on vehicles especially with limited staff but no one from service reached out to me at any point on the 8th to make me aware that my truck would not be completed same day and needed to stay until the next day. I ended up calling the next morning on the 9th to ask the status. Everyone in service is extremely kind and helpful but it would have been nice to know I wouldn't have my truck for the entire day on the 8th and half of the next day so I could have planned accordingly with transporting kids to and from activities, work, and other things that come up needing a car...

Was late for an appointment and they were still able to fit me in, great customer service

This is the second time the Canyon had this problem. I hope its the last. It was corrected easily but I had to leave it overnight.

Everyone at Jones was incredibly attentive and friendly. Made the whole process extremely smooth and stress free!

One of the worst service experiences we've had. We dropped the vehicle off for an oil change and tire rotation at 1pm and never received a call or text that it was done. I called at 5:40pm and was told the service department was closed and I would have to come and get it the next morning. I explained that my wife needed the vehicle for work the next morning before 7am. I sat on hold for over 10 minutes until they figured out how to handle the situation. When we picked up the vehicle, our white interior had dirt and grease stains on the driver and passenger doors, as well the dash and center console. We should not have to drive to the GMC dealer in York or New Holland for good service, but I'm not sure we want to bring the vehicle back to Jones GMC for the next oil change or inspection. Very disappointed.

My '23 Envision was due for a 15,000 mile check-up and inspection. Scheduling the appointment was easy and the work was done win a timely fashion. Technicians recommended some extra service items which I agreed to. They also helped with some "setting issues" that I was experiencing. Waiting room is comfortable and coffee is great!

They did a great job

Everyone was helpful and courteous including the courtesy van drivers.

Pleasant, friendly, efficient, honest, coffee and donuts.

Friendly customer service staff.

It was perfect

Very professional

Everyone was very friendly and thoughtful. We were made to feel welcome and were kept informed of what services were to be completed and suggested (without any pressure) services that would soon be needed but could be completed at this service appointment. The salesman that sold us the vehicle took the time to speak with us and even took the time to print out some information for us on some of the features of our vehicle that I had some questions about.

repaired trouble everything was great

Everything promised was delivered in a timely manner.

Friendly customer service! Very happy to have the shuttle service so I could get back to my office while my car was being serviced.

fine

Jones GMC is an outstanding dealership. I can always trust them for honest, reliable service on my vehicle

The gentleman tending to my car was very knowledgeable about my car and related to my situation which made me comfortable, he was kind courteous and I feel like he went above and beyond to assist me. I really appreciate him and his work.

Great, friendly knowledgeable staff

CSRs are always very pleasant and helpful. The wait time way shorter than I expected. Watching/listening to a conversation a tech was having with a customer was interesting! The tech was trying very hard to understand what the customer was experiencing with his vehicle. He was respectful and trying to get closer to what may be happening to fix it. That's part of the reason I keep coming back. I had a service situation with my vehicle that was not expected. And I can't say much I very much appreciated how they took care of me and my vehicle were taken care of. They took responsibility for the mistake, made sure I had a vehicle to drive and took care of fixing my vehicle. She runs better than before and I don't think I could ask anything more. And THAT'S why I keep going to Jones for service for my vehicles. They try very hard to take good care of their customers and their vehicles.

Fantastic effort by Anthony to secure the vehicle and got me a nice additional discount

everthing was great

Service was fast and efficient

They took care of my vehicle in a timely fashion. I wish they would have discussed the multi point inspection with me as they identified some issues I should consider addressing .

Trey was great. Easy to deal with and got answers to questions if he didnt know them.

Great customer service, amazing turn around to get me an appointment right away couldn't be happier.

Your Service Rep, Kailynn Owen’s, was terrific. My Theft Deterrent had disabled my car. I called Jones Buick Service for advice and Kailynn walked me through the steps necessary to start my car so I could drive it to the dealer. When I arrived at the dealer, Kaitlynn again took hold of getting the right service quickly and efficiently. Kaitlynn is a keeper.

New sales team was great. I was never going to buy another car there because of the service department but they changed my mind.

Great buying experience, no complaints.

I got my car inspected and an oil change. They fixed my tire that had a nail in it.

Everybody was very nice

Freindly staff and smooth transaction

went upon above and beyond to fix recall

Folks were friendly. First time there for service. Alittle confusing knowing what desk to go to. Signage was vague. Rep honored quoted price without question. Greatly satisfied!

Merrick was wonderful. My service went quickly. I'm in the middle of chemo treatments and I was happy it didn't take too long.

This was my first time at dealership having service done did very well people very polite. Th e whole service done in a timely matter.

Had an appointment for 11 am for an oil change. Truck was not done until 415 pm. Luckily the service rep informed me they were behind schedule so I asked if I could pick it up by 3 pm which should have been a problem. I got back to the dealership at 3 pm and my truck wasn’t even taken back yet go service. I sat for an hour and 15 min waiting. Staff is friendly and the waiting room is comfortable but if you honor an appointment it shouldn’t take over 5 hours for an oil change.

Went in without an appointment due to tire censor check. Fortunately they found a nail in my tire and were able to patch it while I waited. Always pleasant and helpful.

well done!

Oil change, state inspection and complaint about air suspension not lowering while parking

My Terrain is running great after this service. I very much appreciate the work that went into trying to figure out what the problem was. A BIG thank you to the tech who figured it out!

Everyone is always pleasant and considerate and provide options for needed services such as most important to be done vs what can be done at a later time.

Wes, the mechanic, got to my car in a reasonable time and was able to diagnose the problem. He is excellent in his automotive skills and takes the time to show and explain the issue along with the necessary repairs.

Always willing to listen!!

the service person was awesome; new guy (to me) but made good recommendations for changing cabin filter, etc. I was very happy, as I have been, with Jones service department.

Requested and recommended maintenance was completed in a timely manner.

Friendly and done quickly

Technician and service representative were engaged and provided excellent service!!!

Friendly folks.

Absolutely fine!

It was wonderful Josh and Merrick the BEST

No complaints

Work looked good, but still waiting on the outcome!!!

John Thomas and his staff have always treated me as a loyal customer. Wes Little has been my tech for many years and is the greatest. I was sad to see the Jones family drop the Buick brand but will continue servicing my car.

All on time

Repairs seem to be fine at the moment but only been a day. Very unhappy about the credit card surcharge which I was not prepared for when I went to pick up and could have had a debit card if I was advised when I dropped off.

Overall good experience

Very attentive to details Great customer relations

Prompt, friendly service. Comfortable waiting area.

The buying process with Josh Hartman was very easy and working with him was a pleasure.

met all my expectations

Friendly. The service guy kept me informed on what they were doing. Loved the coffee and donuts!

All the repair work that I scheduled was completed in a timely manner, and we had the car back when we needed it.

You always do a great job. You go over above when it comes to service. The people are so nice and more than willing to help you. They explain everything that you can understand what your needs are.

I forgot my registration for inspection and was freaking out. Mike Patterson was so helpful in helping me access and get a copy printed right there at the shop. I didn’t have to reschedule my appointment!

The staff and management were very friendly and helpful with everything.

always a positive and good experience

I do not like the fact that you charge a 3% fee for credit cards and won’t take personal checks. I had to clarify with another employee that a debit card won’t incur the fee, however, no where is that displayed on your service desk or website information. This fee should be eliminated and factored into the already high prices of service. Faulkner Chevy does not charge this fee. Also, you should wash or vacuum after each visit like Faulkner Chevy.

As far as the service time it was great. just a couple of issues I have is finger prints left on vehicle at hood and door. Also when mechanic scraped off old inspection sticker they did not get off all of the old sticker residue.

Great service 👏

Very professional and thorough as always

Efficient, courteous staff, clean environment, good coffee and good donuts.

Very friendly and professional staff. In and out and efficient.

Never a time I have service done that I am not treated as a valued customer. Service advisors are pleasant and friendly. Keep me updated on my service and concerns that might arise. Just a nice dealership.

There were suggested replacements that I refused... didn't think they were necessary.

Great Dealership to work with!

Kaylin was a big help in handling my issues

The Jones dealership has always serviced my vehicles. The entire staff are very friendly and professional. My only disappointment is that they stopped selling Buick vehicles in Lancaster, PA. Unfortunately this means I will have to purchase my new car at another dealership.

This time they were able to do it right away for me even though it was just fixing the air pressure sensor.

The entire service team does an excellent job in taking care of my vehicles. Wes, my tech will explain to me all the repairs before completed. My only negative is the Jones Dealership stopped selling Buick vehicles forcing me to look at another dealership for future purchases.

We were greeted and recognized. All of the issues we needed to be addresses were taken care of and resolved to our satisfaction.

Recently looked online and found the truck we wanted and needed. Was able to speak someone right away about to then coming and buying it!

Always friendly, willing to answer questions.

Timely and great service. Kept informed in process and quoted anything extra needed.

I had another great experience with the team at Jones. I say team because many folks were involved helping me find my new truck. My salesman Josh was wonderful and showed me all the little ins and outs of my new Sierra Denali Ultimate. Brant the sales manager helped me complete all the necessary paperwork in a timely manner. And the General Manager Nick and the owner Kris helped me find my new truck. There was a small issue that came up, but I understand that stuff happens. It’s how it’s handled that is important to me and these four handled it quickly and I couldn’t be happier! Thanks Jones Buick GMC.

Oil Change. Nice service personnel.

The experience was okay. Our initial salesperson was unavailable when we came to test drive. Another salesperson helped up, but then when it came time to pick up vehicle, we were back with our original one. Finance took incredibly long, especially since we had to wait even though we had an appointment.

My vehicle was being used as a loaner. After doing my deal the vehicle could not be located to deliver to me. I feel more could have been done, by the service dept, to get my vehicle and make delivery. Mostly I was given excuses why they couldn't do that. I don't feel it was important enough to expedite the process. Otherwise, especially with sales and finance departments all went VERY well. Sonny Hitz

Everyone is so helpful!

Very professional and personable. Discovered what was wrong and it was entirely different than suspected.

Very good experience. Very professional and knowledgeable about the vehicle.

Had an appointment for 1:30pm to service my car. Was told the service would take about an hour and to wait for it. My car was not looked at until 2:30pm and then the service guy came out to up sell me additional services. At that point I just wanted the service I came in to be performed so I could get out of there. If you know your techs are running behind, how about calling your 1:30 appointment and let them know to come later. You might have more success with the up sell if I wasn't furious that I had just waited an hour before my car was even looked at.

Clean waiting area with beautiful new cars to look at, standard pricing for what I had done

In and out quickly with no surprises.

I had an issue with the dashboard cover(?) popping up a little on my '25 Yukon Elevation. Marrick was very helpful and able to address the problem. I always feel welcome and valued as a customer at Jones, GMC in Lancaster, PA

My front struts, which had just been replaced, were leaking and dealership replaced without charge

Everyone was great! Professional and pleasant and approachable.

Hassle free at jones gmc

The GMC service department team was awesome. Such positive vibes with the front desk team. Kailynn was very polite, helpful and supportive when my GMC Yukon was out of oil in an emergency situation. Kudos to Kaitlynn.

Good

It was good

Great!

I always have a 5 star experience at this dealership. My customer service person, Kailynn Owens, is always ready for my visit. She is so kind and professional and gives me all the information I need. I think the price is right and my services are done in a timely manner. So very happy with this dealership.

Friendly and courteous staff. All work completed as requested

Great experience repairs in timely manner.

the service was prompt and thorough.

no complaints

Josh Hartman was informative but not pushy, traits I appreciate from a salesman. We gave him our likes and dislikes and he pointed us in the right direction to the truck we decided to lease. We were completely satisfied and will definitely recommend Josh to our friends and family to go to for their next vehicle.

The service was excellent Josh our sales person did an excellent job explaining how the various workings of the car worked. He always took time to explain something if you don’t understand it and was available to answer questions

My sales person Chris was knowledgeable and very responsive. They gave me a fair trade-in and a great deal on my new truck. I would definitely purchase from them again.

Super friendly. No issues at all. Great experience

Easy to work with, smooth process

Job done quickly; minimal time without transportation.

Always great service.

Attentive and completed an annual inspection that was overdue!

Happy with the servicing, but I tried to check out over the phone since I'm homebound post surgery. I was not allowed to do that. Then when my husband went to pick up my car he wasn't allowed to use the coupons we had because GMC had checked us out and gave it to the Honda dealership. I'd love to be able to get a discount next time I come in for service. I had a $30 off oil change and $10 off any service. We had oil changed, inspection done and software update.

Great service, minimal wait time. Service rep was wonderful!

The Jones dealership always treat me with respect and are truly professional in their work. Their staff are wonderful.

Great job all around. I loved my experience.

I was in for an oil change, tire rotation. Also got tire sensor repaired. Always happy with the team and my service.

No issues. Prompt service & friendly

Great service!

John and Mikey in Service were amazing.

Easy and efficient pro

Friendly service dept. Easy drop off and pick up vehicle got finished in a timely manner

Staff was pleasant and professional. Mechanics got it wrapped up pretty fast.

Went for a car inspection. In and out in about 45 mins. Staff was friendly and cooperative and kept me informed about what was going on.