Our Reviews

Excellent experience. I would highly recommend Jones Buick GMC.

Everyone was so helpful and listened to me on a couple I found.

I’ve tried other dealerships - and Jones sets the standard for service. I will not go anywhere else.

Came for an oil change and were prompt and thorough

Mr. Wilson was very kind and helpful. Different employees that passed through reminded those waiting about coffee and food available. Service staff was very helpful, and I never feel like I’m being taken advantage of.

Braly explained the features of the canyon thoroughly.

Service is always good.

good

Everyone is friendly and very helpful. They explain everything in a way a non-car person understands.

Mike was very patient and took the time to make us feel very comfortable with our vehicle choice.

Friendly staff and concerns addressed as promised. Thank for for many years of great service!

When it came time to pay for the services performed on my vehicle, I was told that a 3% service fee would be added to my invoice if I chose to use a credit card. This would have resulted in a $58.31 fee added to my invoice. This information would have been more useful prior to me paying my invoice. I would then have had some time to move funds around to pay for the invoice.

Wonderful, very knowledgeable employees working at the GMC dealership. Great personalities. I would highly recommend the Lancaster GMC dealership to anyone looking to purchase a new or used vehicle. Nick & Mike are top notch people. The entire vehicle purchase process went very smoothly and was explained extremely well in detail.

Very good experience good salesman in Mitch. Very good nowledge of the vehicle.

Had to call in and find out what was going on with my car since they never called. Also never received a follow up call telling me it was done and over all status of the vehicle.

Everyone was thorough and pleasant

Very friendly staff

Service Manager was very friendly and explained why the Key failed the second time .

Anthony is one the best sales representative I've delt with. Knew the car all it features. Just very respectful. Did not try and shove the car on to me. Way better then Faulkner

The young fellow in the service department is helpful, polite & customer oriented. The young gal & this fellow are an asset to that department. So different than what it used to be like.

Service staff is polite and prompt

Always accurate and affordable

Service department was 100% helpful and very professional. Service performed on my GMC was done very quickly, with no issues.

Staff was very friendly. The salesman Michael Mattarazzo was very pleasant to deal with. He was the perfect balance on selling the product but was not too pushy. Very very pleasant experience dealing with him. This is our first GMC vehicle purchase. If the GMC terrain is a reliable car for a long time, we will definitely be back to buy another GMC vehicle based on our experience and how much we liked the design of the Terrain.

My '23 Envision was due for a 15,000 mile check-up and inspection. Scheduling the appointment was easy and the work was done win a timely fashion. Technicians recommended some extra service items which I agreed to. They also helped with some "setting issues" that I was experiencing. Waiting room is comfortable and coffee is great!

Excellent service, prompt, professional and polite. From appointment to explaining my service needs the experience was stellar. We bought are SUV here and will continue to use Jones for all are vehicle needs. Thank you!

Everything was buttoned up and was an excellent experience overall. The team was thorough and helpful.

Went in without an appointment due to tire censor check. Fortunately they found a nail in my tire and were able to patch it while I waited. Always pleasant and helpful.

Great customer service, amazing turn around to get me an appointment right away couldn't be happier.

Your Service Rep, Kailynn Owen’s, was terrific. My Theft Deterrent had disabled my car. I called Jones Buick Service for advice and Kailynn walked me through the steps necessary to start my car so I could drive it to the dealer. When I arrived at the dealer, Kaitlynn again took hold of getting the right service quickly and efficiently. Kaitlynn is a keeper.

Requested and recommended maintenance was completed in a timely manner.

Friendly and done quickly

Friendly customer service staff.

well done!

On time. Clean waiting area.

It was perfect

CSRs are always very pleasant and helpful. The wait time way shorter than I expected. Watching/listening to a conversation a tech was having with a customer was interesting! The tech was trying very hard to understand what the customer was experiencing with his vehicle. He was respectful and trying to get closer to what may be happening to fix it. That's part of the reason I keep coming back. I had a service situation with my vehicle that was not expected. And I can't say much I very much appreciated how they took care of me and my vehicle were taken care of. They took responsibility for the mistake, made sure I had a vehicle to drive and took care of fixing my vehicle. She runs better than before and I don't think I could ask anything more. And THAT'S why I keep going to Jones for service for my vehicles. They try very hard to take good care of their customers and their vehicles.

They did a great job

fine

Jones GMC is an outstanding dealership. I can always trust them for honest, reliable service on my vehicle

Everyone was helpful and courteous including the courtesy van drivers.

Pleasant, friendly, efficient, honest, coffee and donuts.

The gentleman tending to my car was very knowledgeable about my car and related to my situation which made me comfortable, he was kind courteous and I feel like he went above and beyond to assist me. I really appreciate him and his work.

Great, friendly knowledgeable staff

I had an issue with the dashboard cover(?) popping up a little on my '25 Yukon Elevation. Marrick was very helpful and able to address the problem. I always feel welcome and valued as a customer at Jones, GMC in Lancaster, PA

New sales team was great. I was never going to buy another car there because of the service department but they changed my mind.

My truck's appointment was scheduled online for July 8th. I brought it in at 8:30 am on the 8th. My truck ended up being finished on July 9th around noon. I understand things can get backed up with other work on vehicles especially with limited staff but no one from service reached out to me at any point on the 8th to make me aware that my truck would not be completed same day and needed to stay until the next day. I ended up calling the next morning on the 9th to ask the status. Everyone in service is extremely kind and helpful but it would have been nice to know I wouldn't have my truck for the entire day on the 8th and half of the next day so I could have planned accordingly with transporting kids to and from activities, work, and other things that come up needing a car...

Super friendly. No issues at all. Great experience

Technician and service representative were engaged and provided excellent service!!!

Service was fast and efficient

Was late for an appointment and they were still able to fit me in, great customer service

Very professional

Friendly folks.

Everyone was very friendly and thoughtful. We were made to feel welcome and were kept informed of what services were to be completed and suggested (without any pressure) services that would soon be needed but could be completed at this service appointment. The salesman that sold us the vehicle took the time to speak with us and even took the time to print out some information for us on some of the features of our vehicle that I had some questions about.

Everybody was very nice

One of the worst service experiences we've had. We dropped the vehicle off for an oil change and tire rotation at 1pm and never received a call or text that it was done. I called at 5:40pm and was told the service department was closed and I would have to come and get it the next morning. I explained that my wife needed the vehicle for work the next morning before 7am. I sat on hold for over 10 minutes until they figured out how to handle the situation. When we picked up the vehicle, our white interior had dirt and grease stains on the driver and passenger doors, as well the dash and center console. We should not have to drive to the GMC dealer in York or New Holland for good service, but I'm not sure we want to bring the vehicle back to Jones GMC for the next oil change or inspection. Very disappointed.

Folks were friendly. First time there for service. Alittle confusing knowing what desk to go to. Signage was vague. Rep honored quoted price without question. Greatly satisfied!

repaired trouble everything was great

John Thomas and his staff have always treated me as a loyal customer. Wes Little has been my tech for many years and is the greatest. I was sad to see the Jones family drop the Buick brand but will continue servicing my car.

Fantastic effort by Anthony to secure the vehicle and got me a nice additional discount

everthing was great

This is the second time the Canyon had this problem. I hope its the last. It was corrected easily but I had to leave it overnight.

Everyone at Jones was incredibly attentive and friendly. Made the whole process extremely smooth and stress free!

Absolutely fine!

Great buying experience, no complaints.

I got my car inspected and an oil change. They fixed my tire that had a nail in it.

Oil change, state inspection and complaint about air suspension not lowering while parking

They took care of my vehicle in a timely fashion. I wish they would have discussed the multi point inspection with me as they identified some issues I should consider addressing .

Freindly staff and smooth transaction

went upon above and beyond to fix recall

Easy to work with, smooth process

Job done quickly; minimal time without transportation.

All on time

Always great service.

My front struts, which had just been replaced, were leaking and dealership replaced without charge

Repairs seem to be fine at the moment but only been a day. Very unhappy about the credit card surcharge which I was not prepared for when I went to pick up and could have had a debit card if I was advised when I dropped off.

Everything promised was delivered in a timely manner.

My Terrain is running great after this service. I very much appreciate the work that went into trying to figure out what the problem was. A BIG thank you to the tech who figured it out!

I do not like the fact that you charge a 3% fee for credit cards and won’t take personal checks. I had to clarify with another employee that a debit card won’t incur the fee, however, no where is that displayed on your service desk or website information. This fee should be eliminated and factored into the already high prices of service. Faulkner Chevy does not charge this fee. Also, you should wash or vacuum after each visit like Faulkner Chevy.

Merrick was wonderful. My service went quickly. I'm in the middle of chemo treatments and I was happy it didn't take too long.

Everyone was great! Professional and pleasant and approachable.

As far as the service time it was great. just a couple of issues I have is finger prints left on vehicle at hood and door. Also when mechanic scraped off old inspection sticker they did not get off all of the old sticker residue.

I was in for an oil change, tire rotation. Also got tire sensor repaired. Always happy with the team and my service.

Wes, the mechanic, got to my car in a reasonable time and was able to diagnose the problem. He is excellent in his automotive skills and takes the time to show and explain the issue along with the necessary repairs.

No complaints

Attentive and completed an annual inspection that was overdue!

Friendly customer service! Very happy to have the shuttle service so I could get back to my office while my car was being serviced.

always a positive and good experience

This was my first time at dealership having service done did very well people very polite. Th e whole service done in a timely matter.

Trey was great. Easy to deal with and got answers to questions if he didnt know them.

Everyone is always pleasant and considerate and provide options for needed services such as most important to be done vs what can be done at a later time.

Great job all around. I loved my experience.

It was wonderful Josh and Merrick the BEST

Hassle free at jones gmc

No issues. Prompt service & friendly

Had an appointment for 11 am for an oil change. Truck was not done until 415 pm. Luckily the service rep informed me they were behind schedule so I asked if I could pick it up by 3 pm which should have been a problem. I got back to the dealership at 3 pm and my truck wasn’t even taken back yet go service. I sat for an hour and 15 min waiting. Staff is friendly and the waiting room is comfortable but if you honor an appointment it shouldn’t take over 5 hours for an oil change.

Overall good experience

Great Dealership to work with!

Kaylin was a big help in handling my issues

Great service 👏

Prompt, friendly service. Comfortable waiting area.

The experience was okay. Our initial salesperson was unavailable when we came to test drive. Another salesperson helped up, but then when it came time to pick up vehicle, we were back with our original one. Finance took incredibly long, especially since we had to wait even though we had an appointment.

The buying process with Josh Hartman was very easy and working with him was a pleasure.

Very professional and thorough as always

Very attentive to details Great customer relations

Always willing to listen!!

the service person was awesome; new guy (to me) but made good recommendations for changing cabin filter, etc. I was very happy, as I have been, with Jones service department.

The GMC service department team was awesome. Such positive vibes with the front desk team. Kailynn was very polite, helpful and supportive when my GMC Yukon was out of oil in an emergency situation. Kudos to Kaitlynn.

Work looked good, but still waiting on the outcome!!!

Oil Change. Nice service personnel.