Our Reviews

Everything promised was delivered in a timely manner.

Friendly customer service! Very happy to have the shuttle service so I could get back to my office while my car was being serviced.

My front struts, which had just been replaced, were leaking and dealership replaced without charge

Everyone was great! Professional and pleasant and approachable.

Wes, the mechanic, got to my car in a reasonable time and was able to diagnose the problem. He is excellent in his automotive skills and takes the time to show and explain the issue along with the necessary repairs.

Always willing to listen!!

the service person was awesome; new guy (to me) but made good recommendations for changing cabin filter, etc. I was very happy, as I have been, with Jones service department.

As far as the service time it was great. just a couple of issues I have is finger prints left on vehicle at hood and door. Also when mechanic scraped off old inspection sticker they did not get off all of the old sticker residue.

Had an appointment for 11 am for an oil change. Truck was not done until 415 pm. Luckily the service rep informed me they were behind schedule so I asked if I could pick it up by 3 pm which should have been a problem. I got back to the dealership at 3 pm and my truck wasn’t even taken back yet go service. I sat for an hour and 15 min waiting. Staff is friendly and the waiting room is comfortable but if you honor an appointment it shouldn’t take over 5 hours for an oil change.

Great Dealership to work with!

This was my first time at dealership having service done did very well people very polite. Th e whole service done in a timely matter.

Great job all around. I loved my experience.

I was in for an oil change, tire rotation. Also got tire sensor repaired. Always happy with the team and my service.

The GMC service department team was awesome. Such positive vibes with the front desk team. Kailynn was very polite, helpful and supportive when my GMC Yukon was out of oil in an emergency situation. Kudos to Kaitlynn.

My vehicle was being used as a loaner. After doing my deal the vehicle could not be located to deliver to me. I feel more could have been done, by the service dept, to get my vehicle and make delivery. Mostly I was given excuses why they couldn't do that. I don't feel it was important enough to expedite the process. Otherwise, especially with sales and finance departments all went VERY well. Sonny Hitz

My Terrain is running great after this service. I very much appreciate the work that went into trying to figure out what the problem was. A BIG thank you to the tech who figured it out!

Overall good experience

The Jones dealership has always serviced my vehicles. The entire staff are very friendly and professional. My only disappointment is that they stopped selling Buick vehicles in Lancaster, PA. Unfortunately this means I will have to purchase my new car at another dealership.

no complaints

We were greeted and recognized. All of the issues we needed to be addresses were taken care of and resolved to our satisfaction.

Always great service.

Merrick was wonderful. My service went quickly. I'm in the middle of chemo treatments and I was happy it didn't take too long.

Trey was great. Easy to deal with and got answers to questions if he didnt know them.

No issues. Prompt service & friendly

Great service!

John and Mikey in Service were amazing.

Repairs seem to be fine at the moment but only been a day. Very unhappy about the credit card surcharge which I was not prepared for when I went to pick up and could have had a debit card if I was advised when I dropped off.

It was wonderful Josh and Merrick the BEST

No complaints

Attentive and completed an annual inspection that was overdue!

Very friendly and professional staff. In and out and efficient.

Had an appointment for 1:30pm to service my car. Was told the service would take about an hour and to wait for it. My car was not looked at until 2:30pm and then the service guy came out to up sell me additional services. At that point I just wanted the service I came in to be performed so I could get out of there. If you know your techs are running behind, how about calling your 1:30 appointment and let them know to come later. You might have more success with the up sell if I wasn't furious that I had just waited an hour before my car was even looked at.

All the repair work that I scheduled was completed in a timely manner, and we had the car back when we needed it.

You always do a great job. You go over above when it comes to service. The people are so nice and more than willing to help you. They explain everything that you can understand what your needs are.

I forgot my registration for inspection and was freaking out. Mike Patterson was so helpful in helping me access and get a copy printed right there at the shop. I didn’t have to reschedule my appointment!

Easy and efficient pro

The door supervisor team kept abreast of the situation with my car from the start to the finish

Very rewarding. Will enjoy my new ride for years . Personnel all up to the welcoming task of inviting me in. Found the deal I was hoping for.

always a positive and good experience

I do not like the fact that you charge a 3% fee for credit cards and won’t take personal checks. I had to clarify with another employee that a debit card won’t incur the fee, however, no where is that displayed on your service desk or website information. This fee should be eliminated and factored into the already high prices of service. Faulkner Chevy does not charge this fee. Also, you should wash or vacuum after each visit like Faulkner Chevy.

Everyone is always pleasant and considerate and provide options for needed services such as most important to be done vs what can be done at a later time.

Hassle free at jones gmc

Very attentive to details Great customer relations

Kaylin was a big help in handling my issues

Very professional and thorough as always

This time they were able to do it right away for me even though it was just fixing the air pressure sensor.

Great experience repairs in timely manner.

the service was prompt and thorough.

Very professional and personable. Discovered what was wrong and it was entirely different than suspected.

Timely and great service. Kept informed in process and quoted anything extra needed.

Great service, minimal wait time. Service rep was wonderful!

Easy to schedule and service was completed thoroughly!

Great service 👏

Prompt, friendly service. Comfortable waiting area.

I always have a 5 star experience at this dealership. My customer service person, Kailynn Owens, is always ready for my visit. She is so kind and professional and gives me all the information I need. I think the price is right and my services are done in a timely manner. So very happy with this dealership.

Friendly and courteous staff. All work completed as requested

Very good experience. Very professional and knowledgeable about the vehicle.

The service was excellent Josh our sales person did an excellent job explaining how the various workings of the car worked. He always took time to explain something if you don’t understand it and was available to answer questions

In and out quickly with no surprises.

My car was ready when requested. The email updates were great.

Josh Hartman did an amazing job answering all questions and getting me setup in my newtruck

Josh was very good at communications and information. Superb.

Brought car in for inspection and waited on it. They found an issue - leaking water pump. Was told it would be 3-4 hrs so I decided to get the shuttle to take me home. I was home by 11:15 am. I heard nothing. Finally called around 4 to find out status. They were finishing it up. They would call when it was done and they would come for me. Waited more. I am only about 5-7 minutes from the dealership. An update would have been nice. So my 3-4 hr appointment ended up being about 6 1/2 hrs. When I picked it up at the Honda dealer since Buick was closed I was not told about the charge for using a credit card. I would have used my debit card. I just wanted to get home and on to all the things that were all now delayed. I was told by the driver who picked me up that I was given a small discount for the wait. I don’t think that happened. There was a $15 reduction but it was marked coupon and I did hand them a coupon for the oil change and tire rotation. Just very disappointing. Seems like service is not what it used to be.

met all my expectations

Happy with the servicing, but I tried to check out over the phone since I'm homebound post surgery. I was not allowed to do that. Then when my husband went to pick up my car he wasn't allowed to use the coupons we had because GMC had checked us out and gave it to the Honda dealership. I'd love to be able to get a discount next time I come in for service. I had a $30 off oil change and $10 off any service. We had oil changed, inspection done and software update.

I had another great experience with the team at Jones. I say team because many folks were involved helping me find my new truck. My salesman Josh was wonderful and showed me all the little ins and outs of my new Sierra Denali Ultimate. Brant the sales manager helped me complete all the necessary paperwork in a timely manner. And the General Manager Nick and the owner Kris helped me find my new truck. There was a small issue that came up, but I understand that stuff happens. It’s how it’s handled that is important to me and these four handled it quickly and I couldn’t be happier! Thanks Jones Buick GMC.

Staff was pleasant and professional. Mechanics got it wrapped up pretty fast.

The Jones dealership always treat me with respect and are truly professional in their work. Their staff are wonderful.

Went for a car inspection. In and out in about 45 mins. Staff was friendly and cooperative and kept me informed about what was going on.

Excellent all around.

Mike was extremely helpful, explaining everything thoroughly and carefully. I was very grateful for his informing me about my accumulated credits.

Everything went very smooth!!

They were on time & service was good.

Just in for service .. all done in short time!

The buying process with Josh Hartman was very easy and working with him was a pleasure.

Efficient, courteous staff, clean environment, good coffee and good donuts.

Recently looked online and found the truck we wanted and needed. Was able to speak someone right away about to then coming and buying it!

Josh Hartman was informative but not pushy, traits I appreciate from a salesman. We gave him our likes and dislikes and he pointed us in the right direction to the truck we decided to lease. We were completely satisfied and will definitely recommend Josh to our friends and family to go to for their next vehicle.

Na

It was good

There were suggested replacements that I refused... didn't think they were necessary.

Josh Hartman had great communication and made the purchase process seamless.

This probably was the most enjoyable car buying experience I’ve ever had. I will definitely consider buying my next truck here again.

Everybody was outstanding! Josh, Nick, Brent.

Very pleasant. No pressure answer all my questions.explained all options.

Josh was polite and respectful and listened to us about what we wanted. He took the time to go over the features of the Yukon and took me out on the highway after the paperwork was signed so that he could show me how to use Super Cruise. We would buy from Josh again and will send our friends!

Work looked good, but still waiting on the outcome!!!

Oil Change. Nice service personnel.

The experience was okay. Our initial salesperson was unavailable when we came to test drive. Another salesperson helped up, but then when it came time to pick up vehicle, we were back with our original one. Finance took incredibly long, especially since we had to wait even though we had an appointment.

Everyone is so helpful!

Never a time I have service done that I am not treated as a valued customer. Service advisors are pleasant and friendly. Keep me updated on my service and concerns that might arise. Just a nice dealership.

The entire service team does an excellent job in taking care of my vehicles. Wes, my tech will explain to me all the repairs before completed. My only negative is the Jones Dealership stopped selling Buick vehicles forcing me to look at another dealership for future purchases.

Friendly. The service guy kept me informed on what they were doing. Loved the coffee and donuts!

Friendly service dept. Easy drop off and pick up vehicle got finished in a timely manner

Everything was great they even were able to get me in about an hour early

Very comfortable waiting area with drinks, bagels and donuts.

Fast efficient service. Nice waiting room.

We worked with Josh who was a pleasure to work with. He made the experience fun, informative, quick, and easy. Thanks Josh!

Timely and complete needed service. Pleasant staff.

All good!

Still can't locate issues at front driver side wheel

Excellent bodywork repair and very professional and courteous customer support

I went to the service department without an appointment and not expecting anything to be done immediately. I just wanted to discuss a few problems. They took my Denali in right away and corrected or explained everything.

Nice job

Excellent service as always

The prices are a little high for oil changes compared to other places with their deals.

Always receive excellent service at Jones GMC

Angel in Service was excellent. He kept me apprised of status and helped me with pickup after hours

Very Helpful and Courteous in taking care of my problem.

Had my GMC 2500 in for routine service, along with some additional work. During the additional repairs, a couple of issues came up, but the Service Manager, John, was incredibly helpful. He fit me into the schedule and was able to get the necessary parts on short notice. John went above and beyond, and I truly couldn't have asked for better customer service. The entire service department did a great job. They have always taken excellent care of my vehicles, and I will definitely continue bringing them back in the future. Highly recommend!

Jones GMC, Josh in particular, kept me informed the whole way through the process of ordering my new Yukon. While the process took much longer then anticipated, I was never left wondering what was going on. I was kept informed every step of the way. And they delivered a beautiful 2026 Ultimate Denali. I've been dealing with the Jones Family of Dealerships for decades and have never been disappointed.

It was relaxing

Josh was knowledgeable and helpful.

Your people did a good job in efficiency & timely

I thought I made an appointment for an oil change via the GMC app but there was no record of it when I arrived. I was still able to be squeezed in so I didn’t have to make a second trip.

great customer service,

Excellent service and communications

Easy scheduling for first thing appointment. In and out in a timely manner. Thanks

Everyone in the service department is very helpful!!

Great customer service!

I love getting my vehicle done here. They are so nice and helpful. But they need some new comfortable chairs in the waiting room.

Didnt wait very long for the service

They kept me while informed on the status of my vehicle being worked on for the state inspection and also the emissions test testing

The service was done very quickly and the service team was great to work with.

Everything was done perfectly and quickly interactions with employees was pleasant and very respectful I highly recommend Jones Dealerships

Always friendly, willing to answer questions.

Great!

Josh was a pleasure to deal with. He took care of the things I needed to have done to make the sale happen. Will send people his way if I get the opportunity.

Very friendly and new the truck features well

Professional and courteous service

Professional, reliable service

Staff is extremely helpful

unacceptable rates

Good

Clean waiting area with beautiful new cars to look at, standard pricing for what I had done

The staff and management were very friendly and helpful with everything.

My sales person Chris was knowledgeable and very responsive. They gave me a fair trade-in and a great deal on my new truck. I would definitely purchase from them again.

Josh was great to deal with from start to finish

Truck has a intermittent reduced acceleration alarm has been back 3 times , I am driving it waiting for alarm to come back, maybe it won’t we shall see.

I was in and out ina little over an hour. I expected to be there a few hours